Effective date: September 16, 2020
- How to Contact Us
- Personal Information
- Information We Collect
- Sharing Your Information
- How We Safeguard Your Information
- How Long We Store Your Information
- Your Rights and Choices Regarding Your Information
- Special Notice to Non-U.S. Users Regarding Data Transfers
- Links to Other Sites
- Governing Law and Jurisdiction
HOW TO CONTACT US
You can update your communication preferences and information by updating your account through our Services or contacting us at the e-mail address or phone number below. Additionally, if you have any questions or concerns about our use of your Personal Information (defined below), please do not hesitate to contact us through any of the methods listed below.
You can write to us at:
Attn: Fanzone Connect (KW)
10150 Mallard Creek Rd.
Charlotte, NC 28262
Personal Information Collected By Fanzone Connect
While using our Services, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household.
We collect information from you both when you provide it voluntarily and also automatically when you use our Services. We may also collect Personal Information from other sources, as described below.
We collect Personal Information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, or over the telephone, update or add information to your account, when you otherwise correspond with us, or engage or connect with us through one of our social media pages.
In addition, we also collect Personal Information about you from third parties in connection with our Services, including from the following sources:
Service providers (including hosting providers and payment processors)
Data analytics service providers
Email, chat and other communications service providers
Customer service providers
Social media platforms
Information Provided to Fanzone Connect by Partners
We may also receive Personal Information about you directly from [an entity/customer who has contracted with us to design, build and manage digital autograph sessions for such entity/customer and third party clients of such entity/customer to be hosted by us] (each, a “Partner”). The Personal Information may be input directly by a Partner on your behalf into the Service. We use that Personal Information to provide our Services to you in the manner described in this Policy. To the extent that you wish for us to stop receiving information from any Partner, please contact the Partner. To the extent you have inquiries or requests with respect to Fanzone Connect’s use of your Personal Information, please contact us as described above.
INFORMATION WE COLLECT
We may collect the following categories of Personal Information from you or receive the following categories of Personal Information from our Partners, depending on your interactions with our Services and the choices you make, as further described in the chart below:
Identifiers. Your name, email address postal address, unique personal identifier, and Internet Protocol (IP) address.
Interactions. Records of services purchased, obtained, or considered, or other purchasing or consuming histories.
Internet or other electronic network activity information. For example:
Browse history. Data about the webpages you visit.
Search history. Data about the search terms you enter.
Device, connectivity, and configuration data. Data about your device and nearby networks, including regional and language settings.
Geolocation data. Data about your device’s location, which is inferred from your IP address and your postal address.
Demographic data. Data about you such as your age, country, preferred language and other data reflecting your consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
|Information collected through use of our Services|
|Categories of Information||Description of category||How We Use Information|
|Account Registration Information||
To use certain portions of the Services, your Partner may provide certain Personal Information to the Services to establish and register your account.
The Account Registration Information necessary to set-up your account is the Personal Information that is provided by a Partner to the Services on your behalf or provided by you or collected by us to enable you to login and/or access your account and our Services. This includes your name, email address, and location.
Some of the Personal Information we will ask you to provide is required in order to create your account. You also have the option to provide us with some additional Personal Information in order to make your account more personalized and to increase the scope of Services that you receive from us.
|Content Data||When you use the Service, we process any data you explicitly enter into the Service (your “Content Data”), including your name, email address, comments, photos, files, other media, etc.||
|Payment and Purchasing Information||
We may collect Personal Information if you make a purchase on your own behalf through our Services. The exact Personal Information will vary depending on the payment method but may include information such as:
We may also collect information concerning the services purchased or considered, or other purchasing or consuming histories or tendencies.
|Third Party Data||
This includes both Personal Information and non-personally identifiable data from our customers, partners or vendors, data brokers or public sources.
|Social Media Platforms||
If you choose to access, visit, and/or use any of our pages on social media platforms such as Facebook, Twitter, Periscope, YouTube, Twitch or Instagram (“Social Media Platforms”), we may receive aggregate information and analysis about visitors’ usage of our pages on such Social Media Platforms. You may choose to provide Personal Information through Social Media Platforms, including without limitation your name, phone number, or address when you communicate with us on the Social Media Platforms, post suggestions or comments for us, or through other such interactions on the Social Media Platforms.
This can be Personal Information and non-Personal Information that is collected about you when you are using our Services, and this may include:
Cookies. Cookies are small data files that are downloaded onto your computer or mobile device when you use our Services, which are unique to your device or account. Cookies make it easier for you to use our Services by saving your preferences so that we can use these to improve your next and subsequent visits to our Services. Cookies help us learn which areas of our Services are useful and which areas need improvement.
Cookies may be either persistent or temporary (or session) cookies. A persistent cookie retains user preferences for a particular website, app or service, allowing those preferences to be used in future use sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Pixels, Web Beacons. We or third party partners may use invisible pixels or beacons on our Services to count how many users access or use certain pages, features or content. This information is collected and reported in the aggregate. We may use this information to improve our current Services offerings, develop new products or services, and target information to you that may be helpful and useful to you based upon your use of our Services.
We use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Services for purposes that include data analysis, improving our Services, advertising, and developing new features and functionality within our Services.
Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive Personal Information as this term is defined under applicable data protection and privacy laws (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.
We will only use your information for the purposes identified below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose described here. If we need to use your Personal Information for an unrelated purpose or if we change the basis on which we are processing your data, we will notify you and we will explain the legal basis which allows us to do so.
In the table below, we have set out the reasons why we process your information, the associated legal basis we rely upon to legally permit us to process your information, and the categories of information (identified in the above table) used for these purposes:
|Why Fanzone Connect processes your information||Legal basis for the processing purpose||Categories of information used by Fanzone Connect for the processing purpose|
To provide, personalize, and improve your experience with our Services, for example by providing customized or localized content, recommendations, support, and features through our Services.
To understand how you access and use our Services to ensure technical functionality of our Services, to prevent or investigate security breaches or other potentially prohibited activities, develop new products and services, and analyze your use of our Services, including your interactions with applications or services made available, linked to, or offered through our Services.
To communicate with you for Services-related purposes.
To communicate with you, either directly or through one of our service providers, for: marketing, research, to provide email updates, or other promotional purposes, via email, notifications or other messages, consistent with any permissions you may have communicated to us.
Legitimate Business Interests
Where we rely on “legitimate business interests” as the reason for processing your information, we have to carry out a balancing exercise to make sure your rights as an individual are not impacted. In some cases, we have set out our balancing test above. Otherwise, as a result of our balancing test, which is detailed below, we have determined, acting reasonably and considering the circumstances, that we are able to process your Personal Information in accordance with data protection laws on the basis that we have a legitimate business interest.
We have a legitimate business interest in processing your Personal Information as:
We need the information to respond to your inquiries;
We need the information to send you information; and
We would be unable to provide our Services without processing your information.
We consider that it is reasonable for us to process your Personal Information for the purposes of our legitimate interests outlined above as (a) we process your Personal Information only so far as is necessary for such purpose and (b) it can be reasonably expected for us to process your Personal Information in this way. In most cases, the information is being processed for your benefit as well as ours.
If we wish to process your existing information for a new purpose other than as stated above, and you are located in the European Union, the United Kingdom or any other jurisdiction that has passed a similar data privacy law, we must inform you of that further processing and provide information surrounding your information’s use.
SHARING YOUR INFORMATION
We share non-Personal Information with third parties at our discretion. We do not sell Personal Information to third parties. In connection with our Services, we may share your Personal Information with certain third parties who we engage to help us run our business and perform the services, including under the following circumstances:
- Software and service providers we use to manage and process your information.
- Affiliates, subsidiaries, and customers.
- Web analytics providers who monitor and analyze the use of our Services (including Google Analytics). For more information about Google Analytics, please visit https://policies.google.com/privacy/google-partners.
- Business partners, including Partners who provide access to their respective customers to our products and services in partnership or collaboration with us.
- Other third parties that you expressly request us to share your Personal Information with
Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with our Services or products, and/or to investigate or prevent fraud, abusive or unlawful uses or activities, violations of the terms governing use of the Services and/or any law, rule or regulation, or to protect the security or integrity of the Services.
If we are subject to a merger or acquisition with/by another company, we may share information with the other company in connection with the transaction, and your Personal Information may be transferred to such company upon completion of the transaction. Such acquiring company’s right to use your Personal Information shall be limited to the terms of this Policy unless additional notice is provided to you.
Most of the third parties with whom we may share your personal information are located and store your information in the United States, although some may store your information outside of the United States, the laws of which may differ than those governing your personal information in your country. If you are located in the European Union or the United Kingdom, and to the extent the data protection laws in such country are deemed by your country to have inadequate data protection, we have put in place certain measures to ensure that your personal information is subject to suitable safeguards in such transfer outside the European Union or the United Kingdom.
HOW WE SAFEGUARD YOUR INFORMATION
We have put in place appropriate security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. Other than third parties with whom we share Personal Information in connection with our performance of Services, third parties we engage in our business who may have access to your Personal Information will only process your Personal Information on our instructions and they are required to only use your data as necessary to perform their contract with us
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk.
HOW LONG WE STORE YOUR INFORMATION
We also will retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when Usage Information is used to strengthen the security or to improve the functionality of our Services or products, or we are legally obligated to retain Usage Information for longer periods.
Upon your request, we will delete or de-identify your Personal Information, unless we are legally required or allowed to maintain such Personal Information.
YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION
If you are located in the European Union or the United Kingdom, you have the following rights with respect to your data under certain circumstances:
The right to request access to your Personal Information and the following information regarding our use of your Personal Information:
- The purpose of such use
- The categories of your Personal Information that we have used
- Who we have disclosed your Personal Information to
- The right to request us to correct any inaccurate Personal Information concerning you.
- The right to request us to erase your Personal Information when we no longer need such data in connection with our services or, with respect to “special categories” of Personal Information, if you withdraw consent to our use of such information.
- The right to withdraw consent to our use of Personal Information, if we are relying on consent to use your Personal Information.
- The right to request us to restrict our use of your Personal Information (e.g., suspend our use of your Personal Information).
- The right to object to our use of your Personal Information where we are not using it to perform Services you have requested from us.
- The right to receive a copy of your Personal Information
- The right to lodge a complaint with the supervising authority of your country.
If you want to exercise any of the rights listed above, please contact us through one of the methods listed in Section 1 above
* If you are a resident of a jurisdiction where one or more of these rights are granted to you under applicable law, and you wish to exercise any such rights listed above, please contact us by either:
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. Please understand that we are required to verify your request and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request
Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us, or contacting us as set forth under “How to contact us” above. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
As noted above in “The Information We Collect About You,” you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with our Services may be impaired and some features may not work as they were intended.
You can choose to limit the data that third party services (e.g., Social Media Platforms) share with us using the options provided to you by the applicable third party service (for example, the options provided by Social Media Platforms when you connect your social media account with our Services). You can also disconnect your use of our Services from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.
TRANSFER OF DATA; SPECIAL NOTICE TO NON-U.S. USERS
POLICY ON CHILDREN’S INFORMATION
We do not knowingly collect personally identifiable information from anyone under the age of 13 (“Child”) without the consent of the child’s parent or guardian, and we do not target the Services to children under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information without your consent, please contact us though one of the methods listed under “How to Contact Us”, above. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers
In the event you designate a Child as a permitted user of your account, you represent and warrant that you are such Child’s parent or guardian, and you consent to Fanzone Connect collecting and processing the Child’s personal information, contacting them for the purpose of providing them with access to your account and allowing the Child to register for their own account to access the Services.
For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
LINKS TO OTHER SITES
GOVERNING LAW AND JURISDICTION